Refund Policy

Effective Date: 10.18.2025

Last Updated: 10.18.2025

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1. General Policy

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We understand that plans change. To ensure fairness and transparency, our refund policy is as follows:

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• Refunds are available for ticketed events if requested at least 48 hours prior to the scheduled showtime.

• Refunds requested within 48 hours of the event are not guaranteed and will be considered on a case-by-case basis.

2. How to Request a Refund

To request a refund:

• Email us at info@misfitpdxproductions.com with your order number and reason for cancellation.

• Requests must be received no later than 48 hours before the event to qualify for automatic approval.

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3. Processing Time

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• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued to the original payment method.

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4. Non-Refundable Situations

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Refunds will not be issued for:

• No-shows or late arrivals

• Disruptive behavior resulting in removal from the venue

• Tickets purchased through unauthorized resellers

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5. Event Cancellations or Rescheduling

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If an event is canceled or rescheduled:

• You will be notified via email.

• You may choose a full refund or transfer your ticket to the new date.

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6. Compliance

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This policy complies with:

• Oregon House Bill 3167 (ticket resale transparency and consumer protection)

• Federal BOTS Act (fair access to ticketing)

• Industry standards for entertainment venues and ticketing platforms

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7. Contact

For refund inquiries or questions, contact:

Misfit PDX Productions LLC

Email: info@misfitpdxproductions.com 

Refund Policy - the basics